Terms of Service

Last Updated: December 23, 2025

1. Acceptance of Terms

By accessing and using Closina ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

Closina is an AI-powered Real Estate CRM platform that provides:

• Contact and lead management
• Appointment scheduling and management
• AI voice call automation
• Automated workflows and automation rules
• Calendar integration
• Data analytics and reporting

3. User Accounts

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account

4. Data Usage and Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection and use of your data as described in our Privacy Policy.

5. Acceptable Use

You agree not to:

• Use the Service for any illegal purposes
• Transmit any harmful code or viruses
• Attempt to gain unauthorized access to any part of the Service
• Interfere with or disrupt the Service
• Use the Service to send spam or unsolicited communications

6. Data Retention and Deletion

Deleted data is retained for 30 days before permanent deletion. You can:

• Restore deleted items within the 30-day period via the Recycle Bin
• Request permanent deletion of your data through your account settings
• Export your data at any time

7. AI Voice Services

When using AI voice call features:

• Call recordings may be stored for quality and training purposes
• You are responsible for complying with applicable call recording laws
• You must obtain consent from call participants where required by law

8. Intellectual Property

All content, features, and functionality of the Service are owned by Closina and are protected by international copyright, trademark, and other intellectual property laws.

9. Limitation of Liability

Closina shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the Service.

10. Changes to Terms

We reserve the right to modify these Terms of Service at any time. We will notify you of any changes by posting the new Terms of Service on this page and updating the "Last Updated" date.

11. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including breach of these Terms.

12. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: legal@closina.com